Terms and conditions

1. Agreement to Terms and Conditions

1. These Terms and Conditions ("Agreement") govern your use of the Casoola Casino platform (the "Platform"). By accessing or using the Platform, you agree to be bound by these terms.

2. You must read these Terms carefully before participating in any casino activities on our website.

2. Acceptable Use

1. These Terms shall apply to all users who access and/or use the services provided through the Website ("Users").

2. The Services are intended for personal entertainment purposes only, not for commercial or professional purposes.

3. You must be at least 18 years old (or the age of majority in your jurisdiction) to participate in casino activities on our website.

3. User Registration and Account Management

1. To use certain features of the Platform, you will need to create an account ("Account").

2. When registering for an Account, you must provide accurate information about yourself.

3. You are responsible for maintaining the confidentiality and security of your username and password.

4. If we suspect that someone else is using or has used your Account without authorization, please notify us immediately by contacting

4. Deposits and Withdrawals

1. We reserve the right to require additional identification information from you before processing a deposit or withdrawal.

2. All deposits made through our Platform are non-refundable except as required by law.

3. For security purposes, we may delay processing of withdrawals for up to 72 hours after your request is submitted.

4. Withdrawals will be processed in the same manner and currency that they were deposited with us.

5. Wagering Requirements

1. Some bonuses or promotions may have wagering requirements (the "Wagering Requirement").

2. You must complete any Wagering Requirement before you can withdraw your winnings from a bonus, if applicable to your account.

3. If you attempt to bypass the Wagering Requirement by placing bets in an unusual manner we reserve the right to cancel or void all such bets and take immediate action against any other form of manipulation

6. Betting Limits

1. We offer players various betting limits that allow them to manage their individual betting patterns.

2. The default bet limit is CHF 5, which may be adjusted by contacting Customer Support in writing

3. If you need assistance with your betting limits or wish to have it changed please contact us and we will assist you.

7. Responsible Gaming

1. We are committed to providing a responsible gaming environment for our Users.

2. To maintain this commitment, we reserve the right to suspend or restrict an account in cases where a User demonstrates evidence of problem gambling behavior

3. If you feel that your gaming has become excessive and wish to be excluded from playing with us please contact Customer Support who will assist you

8. Bonus Rules

1. All bonuses, free spins, or any other promotional offers (the "Bonus") must comply with these Terms.

2. To qualify for a Bonus, we may require that the User meets specific criteria as stated in the bonus offer terms and conditions.

3. Certain game types may contribute differently to your wagering requirement for any promotion; check each bonus' contribution settings prior to using them

9. Security Policy

1. We maintain appropriate technical security measures (such as encryption) to safeguard our Users' personal information, including credit card details.

2. All User interactions with the Platform are encrypted and therefore completely secure.

3. When accessing your account or submitting payment information, you agree that we may use cookies in accordance with standard online practices for identifying users during login sessions

10. Disputes Resolution

1. Any disputes arising out of or related to these Terms will be resolved through mutual negotiation between the parties involved.

2. If an agreement cannot be reached after a reasonable period (no longer than 14 days), either party may resolve their case with relevant regulatory bodies and/or courts that are competent in terms of jurisdiction

11. Changes to the Agreement

1. We reserve the right, at any time and without prior notice, to modify or change these Terms.

2. Your continued participation after any changes have been posted shall constitute your acceptance thereof

12. Jurisdiction & Governing Law

1. These Terms will be governed by and interpreted in accordance with English law.

2. All claims arising out of or related to this Agreement must be resolved through the English courts

13. Entire Agreement

1. This agreement contains all understandings, agreements, terms and conditions between us regarding its subject matter.

2. There are no oral undertakings by either party that do not appear in these Terms

14. Definitions of Important Words

Please see below for a list of words with specific meanings as they apply to this Agreement:

• User: Each person using the Platform.
• Services: Any services offered on our platform
• Website or Site: casoola.com and any related online resources.

For further information, please contact us.